Privacy Policy
C18bet handles your personal data responsibly and in compliance with the Lei Geral de Proteção de Dados (LGPD – Law No. 13.709/2018). Here you will find, in clear and straightforward terms, how we collect, use, store, and protect our users' information.
The pillars of our personal information protection policy.
Every page on c18bet — from registration to Pix withdrawals — is protected by 256-bit SSL encryption. This means any data transmitted between your phone or computer and our servers is completely unreadable to third parties.
C18bet operates in full compliance with Brazil's General Data Protection Law (Lei nº 13.709/2018). This includes a legal basis for every data processing activity, a record of processing operations, and the appointment of a Data Protection Officer (DPO).
C18bet never sells, rents, or transfers your personal data to third parties for commercial purposes. Data is shared with partners only to the extent necessary to deliver the services you signed up for — Pix processing, identity verification, and similar operations.
You can access, correct, export, or request the deletion of your personal data at any time by submitting a request to suporte@c18bet.click. c18bet processes these requests within 24 business hours, as required by the LGPD.
C18bet user data is stored on servers with strict access controls, multi-factor authentication for administrators, encrypted backups, and continuous intrusion monitoring. No employee accesses data without a justified operational need.
In the event of a security incident that may compromise personal data, c18bet will notify affected users and the National Data Protection Authority (ANPD) within the timeframes set out by the LGPD. Transparency in adverse situations is part of our commitment to you.
C18bet fully recognizes that your personal data belongs to you — not to us. This Privacy Policy transparently describes how the c18bet platform collects, uses, stores, shares, and protects its users' personal information, in full compliance with the Lei Geral de Proteção de Dados Pessoais (LGPD – Law No. 13.709/2018) and other applicable regulations in the Brazilian market.
This policy applies to all users who access the c18bet website via browser, use any platform feature — Sports Betting, Live Casino, slots, jackpot, deposits via Pix or boleto bancário — or interact with our support team through any channel.
By creating an account on c18bet or continuing to use our services after this policy is published, you confirm that you have read and understood the practices described here. If you have any questions, our support team is available 24 hours a day via the platform chat or at suporte@c18bet.click.
Important: c18bet is intended exclusively for users aged 18 and over who reside in Brazil. We do not intentionally collect personal data from minors. If we identify that an account was created by someone under 18, the data will be deleted immediately and the account closed.
C18bet collects different categories of personal data depending on how you interact with the platform. Below are the main types of information we process:
| Category | Data Examples | When It Is Collected |
|---|---|---|
| Identification Data | Full name, CPF, date of birth, RG, CNH | During registration and identity verification (KYC) |
| Contact Data | Email, mobile number, residential address | During account registration and profile updates |
| Financial Data | Pix key, card data (tokenized), transaction history | On deposits and withdrawals |
| Usage Data | Bets placed, games accessed, gaming sessions, bonuses used | While using the platform |
| Technical Data | IP address, device type, operating system, browser | Automatically upon accessing c18bet |
| Communication Data | Support chat history, email exchanges | When contacting c18bet support |
C18bet does not collect unnecessary sensitive data such as health information, religion, sexual orientation, or political views. When identity documents are requested for verification purposes, the images are stored in encrypted form and accessed only by authorized members of the operations team.
C18bet uses the data collected solely for the purposes described below. No data is processed for purposes not listed here without your prior consent:
C18bet does not use your data to build behavioral profiles for sale to external advertisers, nor to apply personalized pricing to bets based on individual personal data.
Under the LGPD, all personal data processing requires a legal basis. c18bet grounds its processing activities on the following legal bases provided by law:
C18bet does not sell, rent, or trade your personal data with third parties. Sharing occurs only when strictly necessary for the operation of the services you have signed up for, with the following categories of partners:
All partners with access to c18bet users' personal data are bound by contractual data protection clauses that meet or exceed the standards set out in this policy.
C18bet uses cookies and similar technologies to enhance your experience on the platform, ensure that login and betting functions work correctly, and analyze site performance. The types of cookies we use are:
C18bet does not use third-party advertising tracking cookies that monitor your browsing activity on other sites. You can manage your cookie settings through the preferences panel available in the platform footer or directly in your browser settings.
C18bet retains personal data for as long as necessary to fulfill the purposes described in this policy and to meet applicable legal obligations. The general retention criteria are:
| Data Type | Retention Period | Justification |
|---|---|---|
| Registration data (name, CPF, email) | For the lifetime of the account + 5 years after closure | Legal obligation and fraud prevention |
| Financial transaction history | 5 years after each transaction | Brazilian tax and regulatory obligation |
| Betting and game history | 3 years after each activity | Dispute resolution and audit |
| Support communications | 2 years after each interaction | Service improvement and complaint resolution |
| Identity documents (KYC) | 5 years after the last account activity | Anti-money laundering compliance |
| Technical data (IP, access logs) | 12 months | Platform security and fraud investigation |
Once the applicable retention period expires, data is securely deleted or irreversibly anonymized so that the individual can no longer be identified. Deletion requests submitted by users may be subject to a different timeline if a legal retention obligation is still in effect.
C18bet employs a comprehensive set of technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or improper destruction:
Despite all these safeguards, no security system is entirely infallible. In the event of a security incident that puts your data at risk, c18bet will follow the notification procedures set out in the LGPD, informing affected users and the National Data Protection Authority (ANPD) within the legally required timeframes.
You also play an important role in keeping your c18bet account secure: use a strong, unique password, never share your credentials with anyone, and enable two-factor verification in your account settings.
The LGPD grants you, as the data subject whose personal data is processed by c18bet, a robust set of rights that can be exercised at any time:
Confirm whether c18bet processes your data and obtain a copy of the information we hold about you, including the purposes for which it is used and with whom it has been shared.
Request the update or correction of inaccurate, incomplete, or outdated data in your c18bet account.
Request the deletion of your personal data from c18bet, subject to the mandatory retention periods established under Brazilian law.
Receive your data in a structured, machine-readable format in order to transfer it to another service provider, where technically feasible.
Object to processing based on legitimate interest, including opting out of c18bet marketing communications at any time.
Be informed about which entities c18bet has shared your data with and the legal basis used for each processing activity carried out.
To exercise any of these rights, send your request to suporte@c18bet.click with the subject line "LGPD Request" and specify which right you wish to exercise. c18bet responds within 15 business days, as required by law. We may ask you to verify your identity before processing the request to confirm you are the rightful owner of the data in question.
C18bet is a platform intended exclusively for users aged 18 and over. We do not knowingly collect or process personal data from minors. The registration process requires age confirmation, and the identity verification process (KYC) validates the account holder's date of birth.
If c18bet identifies that an account was created by someone under 18, the account will be immediately closed, all related data will be deleted from our systems, and any remaining balance will be refunded to the payment method used for the deposit, following review by the operations team.
If you are a parent or legal guardian and suspect that a minor has accessed c18bet using your details, please contact us immediately via the 24h chat or at suporte@c18bet.click so we can act promptly.
C18bet may update this Privacy Policy periodically to reflect changes in data processing practices, new legal requirements, or improvements to our services. The date of the most recent update is always displayed at the top of this page.
Material changes — those that significantly affect your rights or the way we process your data — will be communicated to your registered email address at least 15 days in advance. Continued use of the c18bet platform after a new version takes effect constitutes acknowledgment and acceptance of the changes.
If you do not agree with the changes, you may request deletion of your account and data before the effective date of the changes by submitting a request to suporte@c18bet.click.
C18bet is committed to handling your data with transparency, security, and respect. We never sell your information. You can access, correct, or request deletion of your data at any time. We operate in full compliance with the LGPD and keep our practices up to date as Brazilian data protection law evolves.
C18bet has appointed a Data Protection Officer (DPO) as required by the LGPD. The DPO serves as the point of contact between c18bet, data subjects, and the National Data Protection Authority (ANPD).
For any questions regarding this Privacy Policy, the processing of your personal data, or to exercise your rights as a data subject, please contact us through the following channels:
If your request is not resolved satisfactorily by c18bet within the legal timeframe, you have the right to file a complaint directly with the Autoridade Nacional de Proteção de Dados (ANPD), the federal authority responsible for enforcing the LGPD in Brazil.
Privacy policies are usually long documents packed with legal jargon that most people never read until something goes wrong. At c18bet, we take a different approach: we want you to genuinely understand what happens to your data, because we believe transparency is a cornerstone of the trust we build with every Brazilian player.
When you create an account on c18bet, you provide details such as your name, CPF, email, and mobile number. This information is used to identify you on the platform, process your Pix deposits, and ensure withdrawals reach the right account. Your CPF also ensures that each person holds only one account on c18bet — protecting both the integrity of the platform and you personally, by preventing someone from using your details to open an account in your name without your knowledge.
The identity verification (KYC) process exists for two main reasons: to meet legal obligations in the Brazilian financial sector related to anti-money laundering, and to protect you against fraud. When c18bet asks for your RG or CNH and proof of address before your first withdrawal, it is confirming that the person making the withdrawal is in fact the account holder. It is a minor inconvenience that goes a long way in protecting your funds.
Your betting history in the Brasileirão Série A, your slots sessions, or the results of your blackjack rounds are all recorded in c18bet's systems. These records have clearly defined purposes: resolving disputes if something goes wrong during a round, meeting audit obligations, and internally understanding which games and features users engage with most in order to improve the platform. This data is never used to adjust odds against you or to build profiles sold to advertisers.
When it comes to marketing, c18bet only sends promotional emails or SMS messages if you opted in at the time of registration. We do not use third-party lists or partner with digital advertising platforms that track your behavior across other sites. If you start receiving communications from c18bet and no longer want them, simply click "unsubscribe" in the footer of any email or send a message to suporte@c18bet.click. Cancellations are processed within 48 hours.
The LGPD introduced meaningful rights for Brazilian consumers, and c18bet takes them seriously. If you want to know exactly what data we hold about you, you can request a full copy. If any detail is wrong — an outdated address, an old phone number — you can ask us to correct it. If you decide to close your account and don't want us keeping any information beyond what the law requires, you can request deletion. All of this is handled through suporte@c18bet.click and responded to within the legal deadline of 15 calendar days.
One last important note: c18bet will never ask for your password by email, chat, or phone. Our support agents do not need your password to resolve account issues — and any message requesting that kind of information should be treated as a phishing attempt. If you receive anything like this in c18bet's name, let us know immediately so we can investigate and warn other users.
The questions our users ask most about data protection.